![]() ![]() Return Chargesīuyer has to pay Return changes and all return should sent by tracked service so we can track them throughout the journey. Prior to return product your will required return authorisation from Direct Mart Limited. If Direct Mart decline your return request then in any cases return will be not accepted. ![]() Return and Exchange is not eligible if product has being used or original packaging is teared or opened. For exchange as well you’ll need to return any free items that came with the product. Again exchange is only possible if product is new, unused, In original packaging and With its proof of purchase. If you need to exchange an item due to sizing or other issues, you can get a free exchange within 14 days by contacting us. In some cases we might required delivered product picture to approve your Return request. Return is only acceptable once Direct Mart will approve your return request. Also you’ll also need to return any free items that came with the product. If you are unsatisfied for any reason, most items can be returned within 14 days for a full refund if they are still in new, unused, In original packaging and With its proof of purchase. However, if you encounter any issues after receiving your items, we are always here to help you 14 Day Returns Courier Service Providerĭirect Mart aims to provide the best quality-control during packaging and transportation. Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays. Orders placed after 1pm on a Friday will be delivered Tuesday. Our Next Day service to most of UK Mainland will be available for orders placed on the website from Monday to Friday before 1.00pm for a small additional charge (delivery on working days only). Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays. ![]() Please note that during particularly busy periods, it may take a little longer to receive your delivery and our carrier may attempt to deliver to you on a Saturday. Scottish Highlands & Scottish Isles: +7 days.The following areas are subject to extended lead times: Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Northern Ireland, Freight Forwarders, international addresses or The Channel Islands (GY, JE). We aim to deliver items that are currently in stock within five (5) working days (excluding Bank Holidays) after the date the order is placed. If you choose to have your order collected on same day please put through your order before 01:00 PM and collection will be available after 05:00 PM. Click & Collectĭirect Mart Limited offers a FREE Click and Collect service to Direct Mart store. Any queries related to delivery please send us an email on and give us 48 hours for investigation. As this delivery made by third party courier service therefore we do not have any control over the delivery time. Typical delivery time windows: Monday-Friday: 08:00 - 19:00įor most orders, you will receive a tracking number along with carrier name and you will be able to track them throughout journey. Scottish Highlands & Islands postcodes: AB, FK, HS, IV, KA, KW, PA, PH, ZE, LL58-LL78, IM, TR, PO30-41, BT Standard delivery to most of UK Mainland is FREE on orders over £25 from DIRECT MART, and is only Standard Delivery. Isle of Man, Isles of Scilly and Isle of Wight
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